The Banking Mohtasib Pakistan has delivered Rs. 1.46 billion in monetary relief to customers by resolving more than 28,700 complaints during the first ten months of 2025, from January 1 to October 31, the office announced on Monday.
The Banking Mohtasib Pakistan has provided monetary relief of Rs 1.46 billion to the banking customers by disposing of over twenty-eight thousand seven hundred (28,700) complaints during the first ten months (1st January to 31st October) of the current calendar year, 2025.… pic.twitter.com/3BsbTlowCW
— Business Recorder (@brecordernews) November 11, 2025
Banking Mohtasib Sirajuddin Aziz emphasized the importance of customer vigilance amid rising fraud incidents. He urged individuals not to share personal or financial information with third parties and warned against clicking on links from unknown sources.
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“Customers must approach their bank’s nearest branch or helpline immediately if they receive suspicious calls,” Aziz advised. He also encouraged reporting such incidents, including the phone numbers involved, to the National Cyber Crime Investigation Agency (NCCIA).
The relief distributed by the Banking Mohtasib reflects the institution’s ongoing commitment to protecting consumers and maintaining accountability in Pakistan’s financial sector.
By providing timely resolutions to complaints, the Mohtasib’s office continues to ensure that banking customers receive justice and compensation in cases of service failures, fraudulent transactions, or other disputes. The move also underscores the growing focus on consumer protection and cybersecurity in Pakistan’s banking industry.
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