On February 22, 2026, the Punjab Safe Cities Authority (PSCA) introduced a groundbreaking online system to enhance transparency and allow citizens to track police complaints in real-time. Under this new initiative, as soon as a First Information Report (FIR) is registered, the complainant receives an e-tag number and a direct download link via WhatsApp. Residents no longer need to visit police stations repeatedly; they can now monitor the 24/7 progress of their cases using a unique username and password.
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The system is particularly beneficial for the Virtual Women Police Station, enabling female citizens to access legal guidance and follow-up services from the safety of their homes. By dialing 15 and selecting option 2, women can stay in continuous contact with authorities regarding their cases. This modernization effort reflects the Punjab government’s commitment to making the justice system more accessible through digital integration.
Punjab Safe Cities Authority launches online complaint tracking systemhttps://t.co/b1033MbMsw#PSCA pic.twitter.com/EXfs92LEE0
— The_Nation (@The_Nation) February 22, 2026
In a separate success story, the PSCA’s Virtual Center for Child Safety recently used AI and social media to reunite a six-year-old child, Babar, with his parents. After being separated since 2022, the child was identified by an uncle in Rahim Yar Khan through a “Mera Pyara” social media post. Despite the family’s lack of a mobile phone, officials successfully completed legal formalities to return the child to his home in Karachi, proving the life-saving potential of these new technological tools.
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